KIP Superspeciality Pvt Ltd. ("KIPS") is committed to respecting the
privacy of every person who shares information with KIPS. Your privacy is important to us,
and we strive to take reasonable care and protection of the information we receive from you,
the User. In this regard, we adhere to the applicable governing laws in India.
This Privacy Policy (“Privacy Policy”) applies to the collection, storage, processing,
disclosure and transfer of your Personal Information (defined below) as per the
above-mentioned laws, particularly when you use the website of
https://www.kipshospitals.com/ (“Website”) operated
by KIPS for any information or services (“Services”).
The terms ‘You’ or ‘Your’ refer to you as the User (registered or unregistered) of the
Website and/or Services and the terms ‘We’, ‘Us” and ‘Our’ refer to KIPS.
1. Access
We collect Your Personal Information directly from You, from third parties and automatically
through the Our Website. This Personal Information, for instance, would relate to the type
of device You are using, the time that You have logged on to Our Website, Your IP address
and other Personal Information as listed in Clause 4 below.
You may access the Personal Information shared by You with Us, in the manner given below.
You
can further choose to share additional Personal Information with Us, by writing to Us on Our
below mentioned email id.
We keep in mind that the Personal Information shared by You is accessible to You. You can
write to Us on the below mentioned email id in Clause 15.1.
2. Consent
-
By choosing the Opt-In option on the Website and thereafter, by providing Us Your
personal
information or availing services of KIPS or by making use of the facilities provided by
the
Website, it is agreed by You that You have, freely consented to the collection, storage,
processing, disclosure and transfer of Your Personal Information in accordance with the
provisions of this Privacy Policy and any amendments thereof.
-
You acknowledge that You have provided Your Personal Information out of your free will
and
after understanding how it will be used. You also consent that the collection, storage,
processing, disclosure and transfer of any Personal Information shall not cause any
wrongful
loss to You, if it is done in accordance with the provisions of this Privacy Policy.
However, we shall not be liable for any loss that may happen to you owing to the
provision
of wrongful Personal Information by You.
3. Control Over Your Personal Information
-
You have the right to withdraw Your consent at any point,
provided such withdrawal of the consent is intimated to us in writing through an email
at info@kipshospitals.com requesting the same. If You wish to
rectify the Personal Information that we may have collected to offer You personalized
services and offers, as per Clause 12 of this Policy, you may write to the Grievance
Officer, as mentioned under Clause 15.1 of this Policy, citing the reason for such
rectification of Personal Information.
-
Once You withdraw Your Consent to share the Personal Information
collected by Us, We shall have the option not to fulfil the purposes for which the said
Personal Information was sought and We may restrict you from using our Services or the
Website.
4. Changes to the Privacy Policy
We may update this Privacy Policy from time to time with or without advance notice. There is
a tab at the end of the Privacy Policy which indicates when the Privacy Policy was last
updated.
5. Personal Information Collected
The kinds of information that We collect about You include but are not limited to the
following:
-
Patient/Patient Attender/Caregiver/Doctor/Health Care Professional Name
-
Birth date/age
-
Gender
-
Address (including country and pin/postal code)
-
Phone number/mobile number
-
Email address
-
Physical, physiological and mental health condition, provided by You and/or your Health
Care Professional
-
Personal medical records and history
-
Valid financial information at time of purchase of product/service and/or online payment
-
User details as provided at the time of registration or thereafter
-
Records of interaction with KIPS representatives
-
Your usage details such as time, frequency, duration and pattern of use, features used
and the amount of storage used
-
Master and transaction data and other data stored in Your user account
-
Internet Protocol address, cookie data, browser type, browser language, referring URL,
files accessed, errors generated, time zone, operating system and other visitor details
collected in Our log files
-
Any other information that is willingly shared by You (collectively referred to as
"Personal Information")
6. How we Collect Personal Information
The methods by which we collect your Personal Information include but are not limited to the
following:
-
By filling the patient registration form
-
By providing details to a KIPS Health Care Professional or KIPS representative
-
When You register on Our Website and with our other healthcare aggregators
-
When You provide Your Personal Information to Us during course of receiving services
-
When You use the features on Our Website
-
When you provide access to any other website
-
By the use of cookies (more fully detailed in Clause 9 of this Privacy Policy)
7. Use of Personal Information
Your Personal Information may be used for various purposes including but not limited to the
following:
-
To provide effective Services
-
To operate and improve the Website and/or our Services.
-
To perform studies, research and analysis for improving Our information, analysis,
services and technologies;
and ensuring that the content displayed are customized to Your interests and
preferences.
-
To contact You via phone, SMS, WhatsApp or email for appointments, technical issues,
payment reminders, deals and offers and other announcements.
-
To send promotional mailings from Us or any of Our channel partners via SMS, WhatsApp or
email.
-
To advertise products and services of KIPS and third parties;
-
To transfer information about You if we are acquired by or merged with another company.
-
To share with our business partners for provision of specific services you have ordered
so as to enable them to provide effective services to You;
-
To administer or otherwise carry out Our obligations in relation to any agreement You
have with us;
-
To build your profile on the Website;
-
To respond to subpoenas, court orders, or legal process, or to establish or exercise Our
legal rights or defend against legal claims; and
-
To investigate, prevent, or take action regarding illegal activities, suspected fraud,
violations of our Terms of Use,
breach of Our agreement with you or as otherwise required by law,
-
To aggregate Personal Information for research, statistical analysis and business
intelligence purposes,
and to sell or otherwise transfer such research, statistical or intelligence data in an
aggregated or
non-personally identifiable form to third parties and affiliates, (referred to as
“Purpose(s)”)
8. Sharing and Transferring of Personal Information
-
Once you have freely consented to share your Personal Information with us, You authorize
us to exchange, transfer, share, part with all or any of Your Personal Information,
across borders and from Your country to any other countries across the world with the
Cloud Service Provider and Our affiliates / agents / third party service providers /
partners / banks and financial institutions or any other persons, for the Purposes
specified under this Policy or as may be required by applicable law.
-
You acknowledge that some countries where we may transfer Your Personal Information may
not have data protection laws that are as stringent as the laws of Your own country. You
acknowledge that it is adequate that when KIPS transfers Your Personal Information to
any other entity within or outside Your country of residence, KIPS will place
contractual obligations on the transferee which will oblige the transferee to adhere to
the provisions of this Privacy Policy.
9. Use of Cookies
-
We may store temporary or permanent ‘cookies’ on your computer. You can erase or choose
to block these cookies from your computer. You can configure your computer's browser to
alert you when we attempt to send you a cookie with an option to accept or refuse the
cookie. If you have turned cookies off, you may be prevented from using certain features
of the Website.
-
In the course of serving advertisements or optimizing services to its Users, KIPS may
allow authorized third parties to place or recognize a unique cookie on the User’s
browser/device. KIPS does not store personally identifiable information in the cookies.
Further, KIPS does not exercise control over the sites displayed as search results or
links from within its Services. These other sites may place their own cookies or other
files on Your computer, collect data or solicit personal information from You, for which
KIPS is not responsible or liable. KIPS encourages you to read the privacy policies of
all external sites.
10. Security
-
The security of your Personal Information is important to us. We have adopted reasonable
security practices and procedures including role-based access, password protection with
MFA (Multi Factor Authentication), encryption etc. to ensure that the Personal
Information collected is secure. We restrict access to your Personal Information to Our
and Our affiliates’ employees, agents, third party service providers, partners, and
agencies on a need to know basis and in relation to the Purposes as specified above in
this Policy.
-
While We will endeavour to take all reasonable and appropriate steps to keep secure any
information which We hold about You and prevent unauthorized access, You acknowledge
that the internet is not 100% secure and that We cannot provide any absolute assurance
regarding the security of Your Personal Information. We will not be liable in any way in
relation to any breach of security or unintended loss or disclosure of information
caused by Us in relation to your Personal Information.
11. Third Party References and Links
-
During Your interactions with Us, it may happen that We provide/include reference to
third parties, and/or links and hyperlinks of third party websites. It may also happen
that you include links and hyperlinks of third party websites. The reference of such
third parties or listing of such third party external sites (by You or by Us) does not
imply endorsement of such party or site by KIPS. Such third parties and third party
sites are governed by their own terms and conditions. We do not make any representations
regarding the availability and performance of any of the third parties or third party
sites. We are not responsible for the content, terms of use, privacy policies and
practices of such third party websites.
-
Do-not-track requests: There is no standard for how online service
should respond to “Do Not Track” signals or other mechanisms that may allow you to opt
out of the collection of information across networks of websites and online services.
Therefore, we do not honor “Do Not Track” signals. As standards develop, we will revisit
this issue and update this notice if our practices change.
12. Rectification/Correction of Personal Information
-
If You need to update or correct your Personal Information, you may send updates and
corrections to us at
info@kipshospitals.com
and we will take all reasonable efforts to incorporate the changes within a reasonable
period of time.
13. Compliance with Laws
-
You are not allowed to use the services of the Website if any of the terms of this
Privacy Policy are not in accordance with the applicable laws of your country.
14. Term of Storage of Personal Information
-
KIPS shall store Your Personal Information at least for a period of three years from the
last date of use of the Services or Website or for such period as may be required by
law.
15. Grievance Officer
-
We have appointed a Grievance Officer to address any concerns or grievances that You may
have regarding the processing of Your Personal Information. If you have any such
grievances, please write to our Grievance Officer at
info@kipshospitals.com
and Our officer will attempt to resolve Your issues in a timely manner.
